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With a few rare exceptions, anyone with a qualifying smart meter, also known as an advanced metering infrastructure meter (AMI), is eligible to participate. You may be exempted from the program if you keep life support equipment in your home.
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You’ll get the deposit back as a credit to your account. At the time of enrollment, your existing deposit will be applied to your current account balance. If there’s any balance remaining after that, it’ll be applied to the Power PayTM balance to begin using toward future electric use.
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You’ll pay $40 to establish your account, regardless of whether you are a first-time customer or are already an established customer. If you have an established account, you’ll be allowed to carry over up to $1500 of your current balance. If you currently have a deposit on your account, it’ll be applied to your balance. If your balance exceeds $1500 after the deposit is applied, you must pay off the excess in order to get under the maximum $1500 carryover cap, plus $40 to enroll. With each future payment, 20 percent will be applied toward your carry-over balance and 80 percent will be applied to your upcoming usage until your carry-over balance is paid in full.
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One of our Customer Solutions representative will quote an amount to pay to establish a Power PayTM account. You’ll have two business days to pay the quoted amount. Once the required amount is paid in full, your account will be established on Power PayTM.
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Example:
| You currently owe: |
$1,750 |
| Est. usage from last bill read: |
$100 |
| Less Deposit + Interest: |
-$150 |
| Total: |
$1,700 |
| Amount over $1,500 Cap: |
$200 |
| Plus initial Power PayTM Balance: |
+$40 |
| Total quoted Amount to Enroll: |
$240 |
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Once sufficient payment is received, you’ll immediately receive a Power PayTM welcome alert (text and/or email), which means your account is now enrolled.
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You can fund your Power PayTM account through any of our many payment channels. You can also pay by calling 800.611.0964 or using the online method above. Most payment channels will have a small convenience fee. You may also pay at one of the listed walk-up locations near you.
Remember, if you had an existing balance when you established your Power PayTM account, 20 percent of each payment will go against paying off your carry-over balance and 80 percent will be applied to your upcoming electricity usage.
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Yes. Cash is accepted in person at our pay stations and kiosks. View a list of pay stations and kiosk locations near you.
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Yes, we have a list of payment kiosks available in your area.
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A monthly Power Pay
TM alert will be sent via text and/or email to let you know your statement is available to view online or by calling
844.769.7729 (1-844-POWRPAY). The notification and online statement will replace the traditional bill sent in the mail.
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At the time of enrollment, you will have the ability to select the frequency and establish a balance threshold for when you’d like to be notified via text and/or email of your balance. Thresholds can be set as low as $10 and as high as $1,000. You can change your alert settings at any time online.
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The minimum balance is $0.01 to prevent a disconnect.
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Yes, to keep your balance at a manageable level you will continue being billed based on the average of your last 21 days of usage and receive daily Power Pay balance alerts while your power is out. It is recommended that you keep your Power Pay balance in a positive status during this time. Once your power is restored and active meter reads are available, normal billing will resume and your bill will automatically be trued-up the next business day.
For example, when a Power Pay account is in an active disconnect status or an account is turned off for other reasons such as storm outages, the kWh usage will be zero. During this time, your kWh usage will be estimated and billed based on the previous 21-day usage along with fixed costs that include a customer charge, taxes, fuel cost, and riders. Fixed charges are billed daily based on one-thirtieth (1/30) of the total fixed charges and will be subtracted from your daily Power Pay balance.
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Look for low balance alerts and make sure you have a positive balance of at least one cent. Keep in mind, if you have a carryover amount, 20 percent of your payment will go toward that balance. If your account reaches a negative balance, you’ll receive a pending disconnect notice alert via text and/or email. You’ll then have until the next business day (approximately 24 hours) to fund your account.
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To reconnect your account, simply make a payment ensuring a positive balance. There are no disconnection or reconnection fees for Power PayTM customers.
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Reconnection occurs within 30 minutes of you funding your account to show a positive balance. If that doesn’t happen, call us at
844.769.7729 (1-844-POWRPAY).
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Disconnections happen during the hours of 8 a.m.-5 p.m., Monday-Friday. You’ll not be disconnected on weekends, holidays or extreme weather days.
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During extreme weather days, we will not turn your account off. You’ll continue getting balance alerts daily. Once the extreme weather alert is lifted, if your balance is still negative, the account will be disconnected without further notification.
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Only if your balance is above zero.
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You’ll continue to be billed at the same rate you were on at the time of enrollment unless you request an optional rate plan.
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No. We have seasonal pricing. If you receive your electricity from us, regardless of whether you’re on Power PayTM or a standard billing plan, you pay an on-peak price from June 1 - October 31. So you should plan to fund your account differently during the cooling season to account for increased energy usage and on-peak pricing.
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Yes. PowerHoursTM participants are eligible for Power PayTM.
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There are two ways to donate to Light A Life. When you make a payment at an in-person payment location (not a kiosk), you can make a donation that is separate from your Power PayTM payment. You can find a list of in-person payment locations online or by calling 844.769.7729 (1-844-POWRPAY). You can also check the box on your monthly statement stub and mail it along with a check for your donation amount to:
American Electric Power
P.O. Box 371496
Pittsburgh, PA 15250-7496
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If you want more than one email address or phone number, just register another User ID for your electric account. Our website will let you create multiple User IDs for each electric account, and each User ID can have a different email address or mobile phone number.
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You may carry over up to $1500 of your current balance at the time you enroll. You’ll pay any balance over $1500, plus $40, to enroll. If you currently have a deposit on your account, it’ll be applied to your balance. With each future payment, 20 percent will go against paying off your carry-over balance and 80 percent will be applied to your upcoming usage until the carry-over amount is paid in full.
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Besides limiting the amount of large bills at the end of the lease, there are many other benefits of prepaid electricity for both property managers and renters. Please call us at
844.769.7729 (1-844-POWRPAY)" to find out how this program benefits landlords like you.
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Our Power PayTM program does not require in-home devices to participate. As a Power PayTM participant with an AMI meter, you get online access to your monthly, daily, and hourly electric usage. You can compare bills year-to-year and month-to-month, and look at weather trends to help you manage your usage.
View your electric usage information online.
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No. You'll never be charged a deposit as long as your Power Pay account is active. If you cancel Power Pay, a deposit could be requested to reestablish your account or a deferred deposit could be requested at a later date.