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  1. Home
  2. Outages
  3. Outages FAQ

Outages FAQs

Have questions about power outages? Find answers to common questions below.

The 4 Steps To Restore Your Power

Communicating with us

Learn when to contact us and how to stay updated during an outage.

Should I call Public Service Company of Oklahoma during an outage?

Immediately after a major storm, report only safety hazards such as downed power lines or equipment that is sparking. Often, we’re already aware of damage to our systems such as transmission lines and distribution circuits. Your calls help us focus resources on hazards that are not automatically picked up by our monitoring systems.

You can also report an outage using our online form.

Want to be the first to know about outages? Subscribe to alerts.

Why can't I talk directly with a customer services representative?

During major outages, we receive a lot of phone calls and often all of our representatives are busy. If you leave a message, it will automatically be sent to our operations personnel as if you had spoken with an employee. All inquiries are monitored around the clock, and outage calls dealing with safety concerns, such as downed power lines, are prioritized so that they receive service as quickly as possible.

Outages & Your Home

Understand the difference between an outage related to our system and one within your home.

Why did the power go out?

There are many reasons why your power may have gone out, including a vehicle accident, a tree or animal on the power line, or weather-related issues such as lightning, ice or strong winds. Our crews will report the cause of the outage when it’s available, but in some cases, the cause of your outage may not be immediately clear.

Can I be reimbursed for outage-related damages?

You may be compensated for your losses through your homeowner’s or renter’s insurance. We recommend checking with your insurance agent. In general, we are not responsible for damages caused by natural occurrences.

What if I only have electricity in one part of my house?

It is safe to use the outlets you have available, while you get in touch with an electrician. However, if some of your lights are extremely bright or extremely dim, do not use those outlets to avoid potential damage to equipment. If there is a problem with a service lead to your home, our crews will repair the wires when they arrive to restore service.

Why do I sometimes experience brief outages that call for resetting of appliances?

These brief outages are triggered by a recloser when it detects interference by an object such as a tree limb. If the interference is temporary, the line will re-energize once you re-set appliances. If the interference is prolonged, the line remains de-energized until the interference is resolved by our crew. Reclosers work to keep everyone safe by preventing larger outages.

Why would Public Service Company of Oklahoma trucks pass my house without repairing anything?

Our crew was fixing an issue nearby, which may be unrelated to your outage. Once resolved, our crew will direct its attention to the problem affecting your location.

How can my home be the only one on the block without power?

This can happen when fuses or circuit breakers in your home trip. Or, when tree limbs fall on the line serving your home. Or, when fuses on the transformer that serves your home get tripped or get damaged.

What is an external breaker and who has one?

If you live in apartments, mobile homes, condos or other multi-family dwellings, you often have an external breaker in addition to the breaker panel within their unit. The external breaker is owned by the property’s owner/landlord and located outside next to the electric meter for that unit. If you live in a multi-family property and your neighbor has power but you don’t, please check both your inside breakers and your external breaker. You may be able to restore your power simply by resetting your external breaker. Remember, we’re not authorized to operate or repair an external breaker as we don’t own the equipment.

Management companies with 24-hour maintenance may lock the external breakers or choose to house them in a locked room. If this is the case, contact your building maintenance department for access.

To answer any other questions, please contact our Customer Operations Center at 888.216.3523

Power Restoration

Learn more about how we restore power.

Public Service Company of Oklahoma's Restoration Process
What does Public Service Company of Oklahoma do to manage a major storm?

Our teams continually monitor national and local weather reports and prepare for any oncoming storms. When a major storm hits, our customer service centers add extra telephone lines and representatives to serve you. We also employ advanced telephone technologies to handle the anticipated increase in calls. This technology lets you report an outage to our teams without speaking to an operator and generates status updates regarding the restoration effort.

Why can't a customer service representative tell me when my power will be restored?

Customer service representatives don’t have this information. It’s hard to accurately predict restorations of specific circuits serving particular residences because of the many challenges that restoration workers face. We try to provide updates approximately every four hours to the local news media so that they can report the status of the overall restoration effort. You can also find this information included on the homepage during major storms.

What is my best source of information on the restoration effort?

We provide updates about power restoration progress on our website. We’ll also update the local news media at least three times a day on the overall progress of restoration efforts for major outages affecting your area.

You can also find updates on our Facebook page, our X account, our YouTube page and our Instagram account.

If you want more information, subscribe to alerts or view our Outage Map to learn more about where outages are occurring.

How does Public Service Company of Oklahoma mobilize crews during major outages?

First, we mobilize our own employees and contractors. Then we call in workers from our sister companies in nearby territories. We also enlist the help of other electric companies through mutual assistance agreements as well as contract workers.

We’re proud that our workers have frequently been honored with the Edison Electric Institute's Emergency Assistance Award for their role in power restoration efforts following tornados, hurricanes, ice storms, and other natural disasters.

A big storm just came through, but you don’t list an estimated restoration time. Why?

Once it’s safe to work outside, our crews will begin assessing the damage and develop estimated restoration times. We’ll share those with you as soon as they are available.

How does Public Service Company of Oklahoma determine whose power is restored first following a storm?

Our initial priorities are to restore power to the largest groups of affected customers, and to hospitals, emergency responders, and public utilities – such as water and sewage treatment facilities. Residential customers are always given priority over business and industrial customers.

Why did you change the time my power will be restored?

When an outage is reported, our system first reports the average amount of time it takes for our crews to restore service. That time may change once a crew has assessed the damage and determines what repairs are needed. If the restoration time is revised you will receive an update with the new time as well as confirmation once power has been restored.

Your system says my power will return in 3 days. Why do I have to wait so long?

Our crews always work as quickly and safely as possible to get your power restored. We provide the most accurate estimate so that you can make appropriate decisions about next steps that are in the best interest of your home and family. Keep in mind, our estimated restoration times is based on when power is restored to nearly all customers in an area. As crews work to repair damage in the area, it is possible your power could be restored well before the quoted time. If that’s the case, you’ll be notified of any change to your estimated restoration time.

I’m not at home. How will I know when my power has been restored?

We’ll send a notification when the power has been restored to your home or business. Want to be the first to know about your restoration? Sign up for notifications.

What should I do if my parents have life support and need power now?

In the case of emergency, call 911 immediately. We recommend taking precautionary measures to keep family members on life support safe in the event of a power outage. Contact relatives or friends for assistance or temporary arrangements in the event of a prolonged outage and be sure to keep emergency phone numbers (physicians, hospitals, safety services, utilities) posted near your telephone.

How does Public Service Company of Oklahoma handle tree damage?

Our contractors conduct tree trimming throughout the year to keep power lines free of limbs and debris. Following a storm, these contractors remove fallen trees and limbs that are preventing service restoration. However, they only move storm debris that are hindering the restoration of power.

As a reminder: Don’t attempt to remove tree limbs or debris yourself if it is within 10 feet of a power line. Also, if you notice downed lines or sparking equipment, stay far away and call us at 888.218.3919.

For any tree removal that does not involve our lines or equipment, call a local landscape or tree contractor.

Text & Email Alerts

Want to be the first to know about outages? Sign up for notifications.

What are “alerts”?

Alerts are text or email messages about activity on your account.

Will I automatically receive alerts, or do I have to sign up?

You’ll need to enroll for alerts to receive them.

Does Public Service Company of Oklahoma charge for alerts?

We don’t charge for alerts, but you may see standard text message and data fees applied by your mobile provider.

How do I sign up more than one cell number or email address for alerts?

There’s no limit to the number of people who receive alerts regarding an account. In order to have multiple cell phone numbers or email addresses, each person requesting the alert should create their own user identification and password.

I’m at work and I received a notification that there is a power outage in the area where I live. How will I know if my home is affected by the outage?

You’ll receive a follow-up notification that confirms your home or business is affected.

What are the Terms & Conditions?

View the Terms & Conditions for Alerts and Subscriptions.

Report a Power Outage

All inquiries through this automated system are monitored 24/7/365.

Start a report

Check Outage Status

Log in to view the outage status at your home or business.

View your status

Get Outage Alerts

Customize your preferences for outage, billing, and payment alerts by text and email.

Set preferences

Terms & Conditions: Alerts and Subscriptions


By subscribing to American Electric Power Company’s Mobile Alerts Service, you acknowledge and agree to the following:

Billing and Payment Alerts

  • AEP shall NOT have any liability for any delay or failure to deliver a billing or payment related notification under this Mobile Alerts Service.
  • Billing and payment alerts are provided in addition to regular billing statements, disconnect notices or other standard communications sent by AEP. These alerts are not a replacement for any regular billing statements, disconnect notices or other standard communications. Should any discrepancies between a billing or payment alert and standard communication exist, the information provided in the standard communication shall prevail. These Alerts are provided in addition to any notices required by state law, regulation, or tariff filed by AEP or its subsidiaries.
  • Any notice of disconnection provided in this Mobile Alerts Service is in addition to any disconnection notices provided under state law, regulation or tariff.
  • AEP shall NOT have any liability for any mistakes or errors in any billing or payment notification provided under this Mobile Alerts Service.
  • AEP has third-party partners that may also send billing or payment related communications. Alerts sent by AEP are provided in addition to, and would not replace these communications.

Outage Alerts

  • AEP shall NOT have any liability for any delay or failure to deliver an outage related notification.
  • Planned outages and notifications of such outages will normally not generate an outage-related notification.
  • Recipients shall consider any outage related information as guidance and not as an absolute guarantee. AEP will send outage related notifications based upon available information, we do not guarantee that the notifications will be without error.
  • Due to variations in equipment from one area to another, it is likely that there will be variations in the accuracy of outage related notifications from one area to another.
  • Short outages will normally not generate an outage-related notification.
  • During large scale outage events, the frequency and timeliness of outage updates may be impacted.
  • Alerts shall only be sent when we believe a power outage exists at a subscribed address. Thus, there will not be a consistent pattern to when alerts will be sent.

General

  • AEP does NOT warrant or guarantee that alerts will be sent or received and AEP shall NOT be responsible for any lost or misdirected messages.
  • By electing to participate in this program you are authorizing AEP to contact you via the avenue elected with transactional messages pertaining to this relationship. Accepting this service shall be considered as affirmative consent to receive the related messages should these messages ever be classified as commercial in nature.
  • AEP shall NOT have any liability under any theory of recovery, whether in contract or tort, for any loss or damages due to delay or failure to deliver an alert. Without limiting the previous sentence, AEP disclaims any liability, expressed or implied, for indirect or consequential damages arising from your subscription to AEP’s alert service.
  • End-user agrees not to publish, copy, communicate to the public, edit, retransmit, or amend any data received as part of AEP’s alert services. The data communicated via the service is provided for your personal non-commercial use only and may not be used for any other purpose.
  • Information and data ("Personal Data") that you have provided when using AEP’s alert services will only be used by AEP and its suppliers and contractors for company purposes.
  • Data other than Personal Data may be aggregated and used for the purpose of undertaking market research or in facilitating reviews, developments and improvements to AEP’s alert services.
  • View the complete AEP Privacy Policy
  • You may discontinue some or all alerts at any time by modifying your alert subscription or by unsubscribing entirely. You may do so after logging in at the appropriate AEP subsidiary’s website:
    • AEPOhio.com
    • AEPTexas.com
    • AppalachianPower.com
    • IndianMichiganPower.com
    • KentuckyPower.com
    • PSOklahoma.com
    • SWEPCO.com
    • AEPNationalAccounts.com
  • If you need assistance in modifying your alert subscription or in unsubscribing entirely you may contact one of AEP’s Customer Operations Centers:
    • AEP Ohio - 800.672.2231
    • AEP Texas - 877.373.4858
    • Appalachian Power - 800.982.4237
    • Indiana Michigan Power - 800.311.4634
    • Kentucky Power - 800.572.1113
    • Public Service Company of Oklahoma - 888.216.3523
    • Southwestern Electric Power Company - 888.216.3523
    • National Accounts - 888.710.4237
  • AEP has ten days to process an unsubscribe request.
  • AEP is authorized to send a communication to you should you choose to unsubscribe, to verify your request.
  • These Terms and Conditions shall be governed by applicable state law.

Additional E-mail Alert Terms and Conditions

  • In order to avoid e-mail alerts from being directed as spam, please add the appropriate e-mail address to your e-mail address book or spam filter. Please contact your e-mail service provider for instructions on how to add addresses to your address book or spam filter if needed.
    • communications@aepohio-mail.com
    • communications@aeptexas-mail.com
    • communications@appalachianpower-mail.com
    • communications@indianamichiganpower-mail.com
    • communications@kentuckypower-mail.com
    • communications@psoklahoma-mail.com
    • communications@swepco-mail.com
    • communications@aep-email.com
  • These e-mail addresses are used for sending only, they do not receive e-mail. Any e-mails sent to these addresses will not be received; therefore, we will not be able to respond to you. Please send any e-mail communications to AEP-Email@aep.com.
  • If you send us an e-mail with questions or comments, AEP may use your e-mail address and other personal information included in your correspondence in order to respond to you.
  • If you provide us with your e-mail address in order to receive alerts, AEP may use your e-mail address to send you other types of information.
  • End-user may unsubscribe directly from an e-mail by clicking the "Unsubscribe" link near the bottom of the email.

Additional Text Alert Terms and Conditions

  • Text alerts shall be sent from 23711.
  • For text alerts, standard rate charges apply as per the end-user’s agreement with his/her mobile phone service provider. Message and data rates may apply. AEP assumes NO responsibility for any service charges.
  • AEP has no control over end-user agreements with mobile phone service providers and therefore is not responsible for and will not be liable for any breach of the terms of such agreement or any mistake that may arise in the billing process.
  • End-user acknowledges that he/she is the owner or legitimate user of the mobile phone registered, or that he/she has the express consent of the owner or legitimate user.
  • End-user is responsible for providing and maintaining a mobile phone and ensuring connection to a mobile network capable of receiving the text alerts.
  • End-user acknowledges that the text alerts may, at any time, be adversely affected by problems with the mobile phone network; including, without limitation, interference to the network coverage. AEP shall not be responsible or liable for any loss, damage or expenses incurred directly or indirectly by end-user as a result of any difficulties experienced by any cellular phone service provider.
  • Text messages cannot exceed 160 characters, including the sender’s callback number and the destination number/e-mail address. Some phone models support a higher character limit and enhanced messaging features, which the message recipient may not be able to view if their service provider or phone does not support them.
  • AEP may discontinue text alerts at any time.
  • When an end-user ports his/her telephone number between carriers, he/she is required to re-opt in to text alerts.
  • If no alerts are sent or received for eighteen months, the user’s opt-in to that offering will expire. The user must opt-in again to the program in order to receive alerts.
  • End-user may unsubscribe from text alerts by texting STOP to 23711.
  • End-user may obtain assistance via text by texting HELP to 23711.

Updated Terms and Conditions

The user agrees to the terms and conditions herein, including the fact that the terms and conditions can be updated from time to time. The Company will provide the user with any new terms and conditions as they become effective. The Customer agrees that if any new term or condition is not acceptable that the user will take the affirmative action to withdraw from the service. Failure to withdraw after an updated term and condition will be considered as acceptance of the new terms and conditions, as authorized by this initial enrollment in the program.


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